Trust & Safety
Review moderation, Trust Scores, and safety configuration
Review Moderation Queue
Written reviews are never shown to the reviewed party. They land here first — only a verified action changes the subject's Trust Score.
| ID | Rating | About | Submitted By | Booking | Status |
|---|---|---|---|---|---|
| #RV9012 | ⭐ 1 | Suresh Patil (Driver) | Ananya Iyer | #BK10176 | Pending Review |
| #RV9008 | ⭐ 2 | Rohan Malhotra (Customer) | Manjunath Gowda | #BK10142 | Pending Review |
| #RV8991 | ⭐ 1 | Vikram Choudhary (Driver) | Sneha Reddy | #BK10098 | Under Review |
| #RV8940 | ⭐ 2 | Arjun Nair (Driver) | Kavya Menon | #BK09981 | Resolved |
Review
Rating
About
Submitted By
Booking
🔒 Visible to Admin only. The reviewed party will never see this text or the reviewer's identity — only their star average updates.
Trust Score Directory
Applies symmetrically to Customers and Drivers. Low-score users are ranked last in matching and excluded from Premium/Luxury bookings.
| User | Role | Trust Score | Star Rating | Matching Impact | Action |
|---|---|---|---|---|---|
| Manjunath Gowda | Driver | 92 |
⭐ 4.9 | Priority — Premium eligible | |
| Priya Sharma | Customer | 88 |
⭐ 4.8 | Normal | |
| Suresh Patil | Driver | 34 |
⭐ 3.1 | Deprioritized — hidden from Premium | |
| Rohan Malhotra | Customer | 41 |
⭐ 3.4 | Deprioritized |
Safety Settings
Direct Police / Emergency Dispatch
Allow SOS to escalate straight to a local police/emergency API, in addition to Admin notification. Region-dependent — verify legal integration before enabling.
Automatic Trip Recording on SOS
Start silent audio/video capture automatically whenever SOS is triggered, without a separate driver/rider action.
Anomaly Auto-Detection Prompts
Proactively prompt riders ("Everything OK?") on route deviation, long unscheduled stops, or GPS silence.